Tag: Conversation analysis

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How to Analyze AI Chatbot Conversations for Continuous Improvement

The Shift From Scripts to Signals Imagine your AI chatbot just had 1,000 conversations this week.It replied fast. Sounded polite. Used emojis. Even got a few “Thank you :)” messages. But here’s the question:How many of those chats actually moved the customer forward?Did they get a clear answer? Did they convert? Did they come back? […]

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How AI Chatbots Qualify Leads and Increase Conversions

Imagine a visitor lands on your website at midnight, browsing your pricing page. In the past, that lead would have been lost until a sales rep followed up the next day. But here’s the catch: unless the visitor provides their name and email, your sales team can’t follow up. Without capturing those details, you don’t […]

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