Introduction: The Day Analytics Turned a Chatbot Into a Growth Engine A founder told me something unforgettable: “Our chatbot wasn’t broken.We just weren’t measuring the right things.” For months, his chatbot looked “fine.” Conversations were happening. Replies were going out. But customer complaints were rising, and conversions were flat. The turning point came when he […]
Using AI-Powered Insights to Optimize Customer Interactions
Introduction The Missed Opportunity in Every Conversation A support manager once reviewed thousands of customer chats, hoping to uncover why satisfaction scores were dipping. Agents were polite, quick, and knowledgeable yet customers quietly drifted away. What she discovered was striking: the real problem wasn’t how her team responded, but what they couldn’t see. Buried in […]